Connector Manufacturer Reduces Download Times for manufacturer standard 3D parts from 24 Hours to 24 Seconds
Samtec, Inc., a privately held $625 million global manufacturer of a broad range of electronic interconnect solutions, recently launched an advanced interactive catalog of 3D CAD models built by CADENAS PARTsolutions. The new, easy-to-use online tool enables engineers to dynamically configure, preview and download over 1 trillion Samtec standard 3D parts in the native CAD format of their choice. Once configured, components can be purchased in just a few clicks. This digital capability adds speed, accuracy and flexibility in the design process for engineers specifying Samtec components. This new capability and increased website functionality enable roughly 1000 downloads a day.
Samtec’s Sudden Service® capabilities promote supporting their global customers with the tools, products and services to ease the connector design process. This dedication to customer service sets Samtec apart from their competitors. “We built a reputation as an industry leader by providing mechanical product samples within 24 hours or less,” says Daniel Williams, Business Analyst at Samtec, Inc.
The design process has become more complex and entered the digital realm. Digital product samples have become just as important as mechanical product samples. Samtec began a digital transformation more than 15 years ago by creating a unique library of 3D CAD models in-house. The models were built per customer request and posted online for downloading.
“Over time that approach proved limited,” says Mr. Williams. “The models were static and instantly outdated. We could only support a few standard formats. Additionally, our storage costs were rising and our response times slowed as the number of models requests increased. We needed a different solution.”
The customer experience – both digitally and via customer service – and remains paramount to Samtec’s success. They did not rest on past success when looking for areas to improve their customer service and digital outreach.
Samtec initially approached CADENAS PARTsolutions to overhaul their static catalog of 3D CAD models to replace the need for physical samples. Working together, Samtec and CADENAS PARTsolutions expanded the scope and scale of the project, creating a tailored solution which can grow and evolve with their business.
“CADENAS PARTsolutions replaced our entire 3D CAD model catalog in 9 months, and now the CAD models are dynamically generated in real-time on their servers and instantly available in 150 current formats,” says Mr. Williams. “We are known for our 24 hour sample model, but we are now accelerating that by providing digital samples within 24 seconds.”
“For Samtec, 3D model accuracy and reduced download times were essential. CADENAS PARTsolutions brought those capabilities to the table,” adds Williams. “The opportunity to integrate with a world class platform and collaborate with their technical support team proved indispensable. They exceeded our expectations to create the exact solution we needed. Their implementation team responded quickly and professionally as the project progressed.”
Samtec’s interactive catalog of 3D CAD models is built upon CADENAS PARTsolutions eCATALOGsolutions platform, which leads the industry with more than 700 active clients.
“Samtec has truly embraced our digital catalog technology while promoting it extremely well to their electronic engineering user base. Their download performance is the proof,” says Jay Hopper, VP of Sales and Marketing at CADENAS PARTsolutions. “Every 96 seconds an engineer downloads a Samtec product model into one of their designs. That’s around 26,000 downloads per month. That’s a marketing tool that performs.”
About Samtec Inc.
Founded in 1976, Samtec is a privately held, $625 million global manufacturer of a broad line of electronic interconnect solutions, including IC-to-Board and IC Packaging, High Speed Board-to-Board, High Speed Cables, Mid-Board and Panel Optics, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 33 locations in 18 different countries, Samtec’s global presence enables its unmatched customer service. For more information, please visit https://www.samtec.com.
About CADENAS PARTsolutions
CADENAS PARTsolutions is a leading provider of next generation 3D part catalog management and sales configuration solutions. For large manufacturers, CADENAS PARTsolutions provides centralized 3D parts libraries making it easy for global design teams to find, reuse, and control standard and proprietary parts. For component manufacturers, CADENAS PARTsolutions provides 3D product catalogs with digital CAD download technology, helping businesses increase sales lead generation and to ensure that components get “designed in” to OEM products. Partsolutions.com
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Adam Beck – Marketing Manager
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