Industrial Automation Manufacturer Using Online Tools to Provide Cutting-Edge Digital Customer Experience
May 13, 2016 – Encoder Products Company have launched an all new website featuring a powerful new 3D CAD catalog built by CADENAS PARTsolutions. The new online presence features a fully-responsive design, providing users with an exceptional experience whether they are visiting Encoder Products on a desktop, laptop, tablet or mobile phone. The new interactive catalog is a major boost for engineers looking to specify Encoder products into their design. Designers can instantly find, configure and download the product they need and place a native model directly into their design, reducing engineering times and increasing design accuracy.
Encoder Products Company is an online leader in the industrial automation space, and an early adopter providing online access to digital product models. After several years with their previous provider they realized their needs and their customer demand, had outgrown their solution.
“Formerly we were using another competitive solution that was not providing the customer experience we desired, with slow downloads and an aging user interface,” says Tracey Howard, Global Marketing Manager at Encoder Products Company. “We began to search for a new provider who could match our vision of being the easiest to do business with. The CADENAS PARTsolutions catalog was the one which really excited our salespeople and our engineers. Once our team saw the PARTsolutions capabilities, the clean interface, fast downloads and the PDF data sheets, and we were sold.”
Encoder Products Company manufacturers Rotary Optical Encoders, which are specified into a broad cross-section of industries and applications. Encoder products are used anywhere an industrial part moves and needs to be measured. Serving such a large variety of industries means Encoder needs an online solution equally as versatile. The new interactive catalog provides CAD models and digital product in more than 150 native and neutral formats.
“When a company serves only one or two industries, they can get away with providing digital data in just a few formats,” says Jay Hopper, President and COO of CADENAS PARTsolutions. “But, when you manufacture products for such a broad selection of industries, you need a versatile tool that can provide data in the format every customer needs, not just a few. With their new 3D CAD Catalog, all of their customers will be happy with the data they download, no matter the industry or CAD platform.”
About Encoder Products Company
Encoder Products Company (EPC) is a leading designer and world-wide manufacturer of motion sensing devices. EPC began operations in 1969, producing a line of custom encoders from a small, home-based shop. Today, EPC is the largest privately-held encoder manufacturer in North America, producing a complete line of incremental and absolute rotary encoders and accessories. For more information visit encoder.com
About CADENAS PARTsolutions
CADENAS PARTsolutions is a leading provider of next generation 3D part catalog management and sales configuration solutions. For large manufacturers, CADENAS PARTsolutions provides centralized 3D parts libraries making it easy for global design teams to find, reuse, and control standard and proprietary parts. For component manufacturers, CADENAS PARTsolutions provides 3D product catalogs with digital CAD download technology, helping businesses increase sales lead generation and to ensure that components get “designed in” to OEM products.