Connector manufacturer uses innovative online configurator to boost electrical component business
The engineer's design process has become more complex as we have entered the digital realm. Digital product samples have become just as important as physical product samples. Samtec began a digital transformation more than 15 years ago by creating a unique library of 3D CAD models in-house. The models were built per customer request and posted online for downloading.
“Over time that approach proved limited,” says Daniel Williams, Business Analyst at Samtec, Inc. “The models were static and instantly outdated. We could only support a few standard formats. Additionally, our storage costs were rising and our response times slowed as the number of models requests increased. We needed a different solution.” Download Case Study for Full Story
Digital performance proves an air-tight ROI
Samtec’s interactive catalog of 3D CAD models is built upon CADENAS PARTsolutions eCATALOGsolutions platform, which leads the industry with more than 700 active clients.
The customer experience – both digitally and via customer service – remains paramount to Samtec’s success. They did not rest on past success when looking for areas to improve their customer service and digital outreach.
Samtec initially approached CADENAS PARTsolutions to overhaul their static catalog of 3D CAD models to replace the need for physical samples. Working together, Samtec and CADENAS PARTsolutions expanded the scope and scale of the project, creating a tailored solution which is designed to grow and evolve with their business.
Reducing Sample Times from 24 Hours to 24 Seconds
“CADENAS PARTsolutions replaced our entire 3D CAD model catalog in 9 months, and now the CAD models are dynamically generated in real-time on their servers and instantly available in 150 current formats,” says Daniel Williams, Business Analyst at Samtec Inc. “We are known for our 24 hour sample model, but we are now accelerating that by providing digital samples within 24 seconds.”
Using a world-class platform to meet exacting requirements
“For Samtec, 3D model accuracy and reduced download times were essential. CADENAS PARTsolutions brought those capabilities to the table,” adds Williams. “The opportunity to integrate with a world class platform and collaborate with their technical support team proved indispensable. They exceeded our expectations to create the exact solution we needed. Their implementation team responded quickly and professionally as the project progressed.”
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