PDF Viewer Help (Chrome)

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Help FAQ

Some of our configurator’s leverage the Adobe Acrobat viewer to visualize a U3D file when a 3D preview file is requested. This is typically introduced for customers who have difficulties with ActiveX due to IT policies. The majority of users already have this viewer available and it will work with no issue for Internet Explorer and Firefox but Chrome has a few problems so below are some trouble shooting tips.

Acrobat version:

For Windows Vista and below Version 8.x of PDF viewer work with no issue, for Windows 7 V 9.x works and can be used with no need to upgrade to the newer X (10) version

Blank 3D preview:

This is caused by Chrome rendering the PDF using it’s own new integrated viewer which unfortunately has no 3D or SWF capabilities. All is not lost, see how to change PDF viewer.

Wrong PDF viewer:

To revert back to the Adobe PDF plug-in:

  1. In the Chrome address bar, type chrome://plugins
  2. Disable Chrome PDF Viewer.
  3. Enable the Adobe Acrobat/ Adobe Reader plugin (should auto enable)

Chrome Plugin

PDF wants to download:

  1. Chrome often offers to download file types rather than open them as standard. If this occurs you need to tell Chrome to always open files of this type. To do that allow Chrome to ask for a location to save (if you have save selection enabled) or watch the download bar (bottom of chrome). Once the file has saved select the drop arrow on the right side (as image below) and select the option “Always open files of this type.

Drag and Drop

Now the next time you open the viewer the PDF will be opened inside the configurator using Acrobat viewer. If you have a blank PDF follow the instructions at the top of the page (swap PDF plugin)

Some of our configurator’s leverage the Adobe Acrobat viewer to visualize a U3D file when a 3D preview file is requested. This is typically introduced for customers who have difficulties with ActiveX due to IT policies. The majority of users already have this viewer available and it will work with no issue for Internet Explorer and Firefox but Chrome has a few problems so below are some trouble shooting tips.

Acrobat version:

For Windows Vista and below Version 8.x of PDF viewer work with no issue, for Windows 7 V 9.x works and can be used with no need to upgrade to the newer X (10) version

Blank 3D preview:

This is caused by Chrome rendering the PDF using it’s own new integrated viewer which unfortunately has no 3D or SWF capabilities. All is not lost, see how to change PDF viewer.

Wrong PDF viewer:

To revert back to the Adobe PDF plug-in:

  1. In the Chrome address bar, type chrome://plugins
  2. Disable Chrome PDF Viewer.
  3. Enable the Adobe Acrobat/ Adobe Reader plugin (should auto enable)

Chrome Plugin

PDF wants to download:

  1. Chrome often offers to download file types rather than open them as standard. If this occurs you need to tell Chrome to always open files of this type. To do that allow Chrome to ask for a location to save (if you have save selection enabled) or watch the download bar (bottom of chrome). Once the file has saved select the drop arrow on the right side (as image below) and select the option “Always open files of this type.

Drag and Drop

Now the next time you open the viewer the PDF will be opened inside the configurator using Acrobat viewer. If you have a blank PDF follow the instructions at the top of the page (swap PDF plugin)