Help

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What is PARTcommunity/PARTsolutions?

PARTserver is a CAD model service used in conjunction with many of our customers websites. They have contracted with PARTsolutions to provide this service which provides CAD models to visitors of the website. Models are delivered in the native CAD format of choice directly to the visitor.

How is PARTsolutions integrated into a website?

When a component that has this functionality is selected visitors will be able to open the configurator page and configure the component as desired. The appropriate Order number is automatically generated and registered visitors may Generate a CAD model, a 3D preview and or purchase the configured part. Once generated a link is made available for the visitor to download the model in the format of their choice.

How much does a CAD model cost?

Models are provided free of charge to all visitors. However, visitors are typically required to register on the companies website before downloads can be made.

How many CAD models can I download?

This is dependant on your account type and is set and controlled by the admin staff of the hosting company.

How do I operate the 3D preview?

You can rotate the 3D model by dragging while left-clicking.
While right-clicking , drag upward to enlarge the view and downward to zoom out.
Double left click to restore the product view to screen size.
Single right click to the 3D model translucent.
Click both right and left mouse and drag to move the 3D model.

3D Viewer Options

 

 

1. Transparent drawing (line drawing) 8. Right preview
2. Delete opaque lines 9. Preview from above
3. Opaque line drawings available 10. Preview from bottom
4. Restore display size 11. Stereo rotational view
5. Front preview 12. Development view
6. Back preview 13. How to operate (help)
7. Left preview 14. Viewer settings

 

Available CAD Formats

Click here of a list of available formats both CAD and Neutral

Native 3D Native 2D
3D Studio AutoCAD >=V14
AutoCAD >=V14 Cadkey CDL> >=V19
Caddy++ SAT-V4.2 CATIA IUA V4
CATIA >=V5 R8 HP ME 10 >=V9
CATIA IUA  V4 IDF 3
EAI IDF 4
I-IDEAS V7 I-IDEAS >=V7
I-IDEAS V9 Medusa >=2000i
Intergraph EMS MegaCAD >=V5
Inventor >=R5.3 SolidEdge >=V12
Mechanical Desktop >=V5 Unigraphics
MegaCAD SAT-V2.0 VisiCad >=NX V1.0
PRO-Desktop VX (Varimetrix) >=V5.0
Proe Wildfire
SolidDesigner (LSP) >=V7.5
SolidEdge >=V12
SolidWorks >=V2001+
TopSolid >= 6.5253
Unigraphics >=NX V1.0
VisiCad
VX (Varimetrix) >=V5.0

 

Neutral 2D Neutral 3D
BMP CIP
DWF ASCII DWG >=V14
DWF Binary DXF V12
DWF Compressed IGES
DWG >=V14 Metafile 3D V2
DXF V12 Parasolid Binary
DXF V9 Parasolid Text
HPGL V2 SAT V2.0
IGES >=V5.0 SAT V2.1
JPEG SAT V3.0
Metafile 2D V1 SAT V4.0
Metafile 2D V2 SAT V5.0
MI >=V8 SAT V5.3
Postscript EPS SAT V6.0
SVG STEP AP203
TIFF STEP AP214a
STEP AP214b
STL
VRML >=V1.0
XGL

How do I select a different CAD format?

  • Locate and configure the desired part number by using the provided configurator.
  • In the Login area, enter your email address and password. New users will be prompted to register. (if Required by hosting company)
  • Use the drop down menu to select a different format.

What are the system requirements for PARTserver?

  • Accurate account details for the company to verify.
  • Supported browsers are Microsoft Internet Explorer 4.0+, Firefox 3+ & Chrome.
  • Java script must also be enabled. (2D Viewer etc,)

Technical Support

Preview screen is not displayed

To display preview of the selected parts, ActiveX control must be installed in your browser.

[1] If ActiveX is not installed in your browser, when a component is selected, a dialog appears beneath the toolbar with the message “This site might require the following ActiveX control:…”

Click the dialog beneath toolbar to install “ActiveX control”

Install

Sometimes you will need to install the Cadenas part as a secondary action. Select Generate 3D preview and then double click the preview window when it fails to load. You should be prompted to load the ActiveX 3D viewer.

Cadenas ActiveX

Select Install and then you can preview 3D components on this or any PARTsolutions enabled web site.

* In the case ActiveX control is not installed properly
In Internet Explorer, click Internet Options on the Tools menu. Click the Security tab.
Click Internet, and then click Custom Level button to open the Active X settings
Check “Prompt” or “Enable” for “Download signed ActiveX controls:”
Restore original settings when ActiveX is installed successfully.

IE Options

Manual install

To obtain the web viewer for manual installation please visitwww.partsolutions.com/webviewer (updated 2012 1.0.36.11)

2D View Missing

The 2D viewer (where available) requires Java to be installed and turned on. We advise you use the most up to date Java (min required Java 6 Fix level 16 +).


FireFox and Chrome (specific)

Java Must be installed for Firefox, Chrome etc

To display preview of the selected parts, JAVA must be installed in your browser.
Firefox 3.5 and above need Java 6 Fix level 16 + the same version works for both Firefox and Chrome.
See below for installation process of JAVA

Confirmation/Install

Chrome

Some of our configurator’s incorporate the PDF 3D viewer for improved visualization. Chrome has it’s own PDF viewer which is not 3D compatible. Read here for details of how to setup Chrome to view load the 3D preview.

 


Troubleshooting tips

I click on the Preview link and nothing happens.

Most likely the problem is that you have JavaScript disabled. See this section for instructions on enabling JavaScript.

How do I enable Java Script.

Use the following set of instructions based upon your browser type.

Internet Explorer 4x +

  • Open Internet Explorer.
  • Click Tools – Internet Options.
  • Click the Security Tab.
  • Under Web Content Zone, click the Internet icon.
  • Click the Custom Level button.
  • Under Scripting – Active Scripting, choose Enable.
  • Click the OK button to save settings.

Other Browsers »

  • Please refer to your browser documentation for how to enable Javascript.

How do I enable Cookies?

Use the following set of instructions based upon your browser type.

Internet Explorer 6x +

  • Open Internet Explorer
  • Click Tools – Internet Options.
  • Click the Privacy Tab.
  • On the Privacy tab, move the slider to Medium or a lower setting as needed to permit our web site to work properly. Note: See Internet Explorer Help for other cookie options.
  • Click the OK button to save settings.

Internet Explorer 5x

  • Open Internet Explorer
  • Click Tools – Internet Options.
  • Click the Security Tab.
  • Select the Internet zone, and then click Custom Level.
  • Scroll down to the Cookies section.
  • For Allow cookies that are stored on your computer, optionally select Enable.
  • For Allow per-session cookies, select Enable, and then click OK.

FireFox

  • At the top of the Firefox window, click on the Tools menu and select Options…
  • Select the Privacy panel.
  • Set Firefox will (drop list): to Use custom settings for history.
  • Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

Other Browsers

Please refer to your browser documentation for how to enable cookies

 

Quick Links:

Universal Viewer
3D Viewer Plug-In for Chrome
3D PDF Support
3D PDF Support for Chrome
3D PDF Support for Firefox
CATIA Macro Support
SW Macro Support
PART2CAD Support

Help FAQ